Effective Date: 1st February 2025
Craigdale Housing Association ("we," "us," or "our") is committed to protecting the privacy of our tenants who use our private social platform (the "Platform"). This Privacy Statement explains how we collect, use, and share your personal information when you use the Platform, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect:
When you use the Platform, we may collect the following types of information:
Personal Information You Provide: This includes information you provide when registering for the Platform, such as your name, email address, tenant reference number, and any other information you choose to share in your profile or posts.
Platform Activity Information: We collect information about your activity on the Platform, such as posts, comments, messages, groups you join, and other interactions.
Technical Information: We automatically collect certain technical information about your device and how you access the Platform, including your IP address, browser type, operating system, device identifiers, and usage data.
Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your browsing activity on the Platform. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Platform. Cookies are used for session management and analytics.
2. How We Use Your Information:
We use your information for the following purposes:
Providing and Managing the Platform: To create and manage your account, facilitate your interactions with other tenants, and provide you with the features and functionality of the Platform.
Communication: To communicate with you about the Platform, including updates, announcements, and support requests.
Improving the Platform: To analyse usage patterns and trends, identify areas for improvement, and develop new features.
Security: To protect the Platform and our users from unauthorised access, fraud, and other security risks.
Legal Compliance: To comply with applicable laws and regulations.
3. Sharing Your Information:
We will not share your personal information with third parties except in the following circumstances:
With Service Providers: We may share your information with trusted third-party service providers who assist us in operating the Platform, such as IT support, hosting providers, and analytics providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
Legal Requirements: We may disclose your information if required by law, court order, or government request.
Protection of Rights: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
Within Craigdale Housing Association: Your information may be shared with relevant departments within Craigdale Housing Association for the purposes outlined in this Privacy Statement. Access is restricted to authorised personnel only.
4. Data Security:
We take reasonable measures to protect your information from unauthorised access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention:
We will retain your personal information for as long as your account is active or as needed to fulfil the purposes outlined in this Privacy Statement, or as required by law. Data associated with inactive accounts will be deleted after 12 months.
6. Your Rights:
You have the following rights regarding your personal information:
Access: You have the right to access the personal information we hold about you.
Rectification: You have the right to correct any inaccuracies in your personal information.
Erasure: You have the right to request that we delete your personal information under certain circumstances.
Restriction of Processing: You have the right to restrict the processing of your personal information under certain circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Objection: You have the right to object to the processing of your personal information under certain circumstances.
To exercise these rights, please contact us at the contact information provided below.
7. Changes to this Privacy Statement:
We may update this Privacy Statement from time to time. We will notify you of any material changes by posting the updated Privacy Statement on the Platform.
8. Contact Us:
If you have any questions or concerns about this Privacy Statement, please contact us at:
Craigdale Housing Association
83/85 Dougrie Road Castlemilk Glasgow G45 9NS
Telephone: 0141-634-6473
www.craigdaleha.co.uk
9. Complaints:
You have the right to complain to the Information Commissioner's Office (ICO) if you believe that we have not processed your personal information in accordance with applicable data protection laws.